Userdesk
No-code AI support and lead assistant trained on your site, Notion, PDFs and Drive
Our role
Designed and developed for the client: retrieval pipeline, the embeddable assistant and the lead hand-off flow.
What it is
AI support assistant
Industry
Software
Live at
userdesk.io
Public traction
About $700/month in reported revenue
Indie Hackers, as of September 2026
A support and lead-capture assistant businesses train on their own content in minutes: website pages, Notion, PDFs and Google Drive. It answers questions, collects leads and hands off to a person.
The problem
A small software team answers the same product questions all day, in a widget, by email and in a shared inbox. The answers already exist — in the site, in Notion, in a folder of PDFs — but they exist where the customer cannot find them and where a new hire has to be told about them. Support quality tracks whoever happens to be online.
The first call
The question was not which model to use, it was where the truth lives. We listed the places an answer may legitimately come from and the places it must never come from, and agreed that anything the assistant could not source from those documents would go to a person rather than be guessed at.
What we built
A retrieval pipeline that indexes a company's own site, Notion pages, PDFs and Drive files; an embeddable assistant that answers from that index and says nothing it did not read; and a lead hand-off, so a question that turns out to be a sales conversation becomes a captured lead instead of a closed tab. Setting it up is content work, not code.
How they run today
A business points the assistant at its own material and it is answering within minutes; when the material changes, the index follows. The team reads the conversations it could not answer automatically, which is also the list of what to write next.
What changed
Support stopped being a function of who is awake. Repeat questions are handled, unusual ones reach a person with the context attached, and the widget that deflects a support ticket captures the visitor who was there to buy.
Screens
Services behind it
- AI Agents & Business AutomationAutomate real workflows with agents that talk to customers, process information, decide, and connect your systems.AI agents, Workflow automation, Guest and customer communication, Pricing automation
- AI IntegrationAdd AI to the software you already run: apps, sites, CRMs, support desks and internal tools.LLM integration, Retrieval-augmented generation, Chatbots, Notion, Slack and Shopify connectors
Not sure where to start?
Describe the problem in a few lines. You get a straight answer on what we would build and how long it takes.